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Installation Guide
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Troubleshooting
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Troubleshooting
What Issue are you having?
Buffering or slow speeds
Channels not loading
App not working
Maintenance need it
Fist Step
Fist Step
After doing this fixed the issue ?
Yes
No
Restart your device — unplug from power for 2 minutes.
After doing this fixed the issue ?
Yes
No
After doing this fixed the issue ?
Yes
No
Restart your router/modem — Unplug for 2 minutes.
After doing this fixed the issue ?
Yes
No
Restart your router/modem — Unplug for 2 minutes.
After doing this fixed the issue ?
Yes
No
Force close and reopen the app and clear cache.
After doing this fixed the issue ?
Yes
No
Clear app cache and data.
After doing this fixed the issue ?
Yes
No
Done
Would you like to report ?
Yes
No
Would you like to report ?
Yes
No
Would you like to report ?
Yes
No
Information
Email Address
Service
USA
ULTRA – MAX
FLEX
LATINO GOLD
LATINO Platinum
Upload a Video of the problem.
Choose File
No file chosen
Delete uploaded file
Information
Email Address
Service
USA
ULTRA – MAX
FLEX
LATINO GOLD
LATINO Platinum
Upload a Video of the problem.
Choose File
No file chosen
Delete uploaded file
Information
Email Address
Service
USA
ULTRA – MAX
FLEX
LATINO GOLD
LATINO Platinum
Upload a Video of the problem.
Choose File
No file chosen
Delete uploaded file
Done
